Your Rights and Coverage Under Travel Insurance
Questions and Answers on Travel Insurance – "Rising Lion" Campaign
Due to the current security situation and its impact on international flights, we have compiled important, up-to-date information on your rights and coverage under travel insurance.
My return flight to Israel was canceled, and my policy is about to expire. What should I do?
Answer:
מבוטחים שטיסת החזרה שלהם לישראל הייתה מתוכננת בין התאריכים 28.2–2.3, זכאים להארכת כיסוי הביטוח באופן אוטומטי וללא תוספת תשלום.
מנסיון קודם, חברות הביטוח תמשכנה להאריך את הפוליסות עד שתתאפשר חזרה לישראל.
My regular medications are about to run out due to the flight delay. What can be done?
Answer:
If you declared the use of regular medications when purchasing your policy, insurance companies will assist you in issuing an international prescription so that you can purchase the medication in the country where you are currently staying. Furthermore, you may be eligible for reimbursement for the cost of purchasing the medication, typically USD 100–500, depending on the terms of your policy.
Does my travel insurance cover expenses incurred due to flight cancellations – such as accommodation, a rental car, meals, or an alternative flight?
Answer:
A travel insurance policy provides medical coverage only and does not include reimbursement for expenses resulting from security-related situations (such as flight cancellations, additional accommodation, rental cars, etc.).
For reimbursement of these types of expenses, you should contact the airline or the relevant service provider directly.
The airline canceled my flight from Israel abroad. Does my insurance cover the cancellation?
Answer:
Travel Insurance covers flight cancellation only for medical reasons. Cancellations resulting from the security situation or the airline's decision are not covered. You should contact the airline to check the possibility of a refund or rebooking on an alternative flight.
When and how can I return to Israel?
Answer:
נכון לעכשיו, המרחב האווירי סגור לחלוטין, הערכות ההערכות לפתיחת המרחב האווירי היא ביום חמישי ה-5.3 מיד לאחר הערכת המצב, נדע מתי יתחילו טיסות החילוץ ומהיכן.
אם ממשיכים את השהייה בחו"ל ביעד אחר, האם יש צורך לעדכן את חברת הביטוח ?
Answer:
כל עוד היעד הוא לא ארה"ב, אין צורך לעדכן את חברת הביטוח. במידה ועברתם משאר העולם לארה"ב, יש צורך לעדכן את חברת הביטוח ולקבל פוליסה מעודכנת.
For further information or personalized assistance, please feel free to contact us or reach out to the insurance company through which your policy was purchased.
מאחלים לכולנו ימים שקטים ובטוחים
